Refund policy

Returns & Exchanges

We want you to feel confident with your order. If you are not happy with your purchase, please contact our support team within 30 days of receiving your order so we can review your situation and help find the best solution.

To start a return or exchange request, email us at infoloveelixir@gmail.com with your order number, proof of purchase, and a short explanation of what happened or why you are not satisfied with your order.

Because Love Elixir is a consumable product, every return request is reviewed individually. Our team will go through your request and guide you through the next steps. If a return is approved, we will send you clear instructions on how and where to send your package.

Please do not send any products back before contacting us first. Returns sent without prior approval or without our return instructions may not be accepted. Please include your receipt or proof of purchase with your request.

Customers are responsible for return shipping costs, unless the item received was wrong, damaged, or defective. If there was an issue with your order, please contact us and we will help make it right.

When sending a product back, please place it inside additional protective packaging, such as a cardboard box, to protect the original product packaging during shipping.

Once your return is received and inspected, we will email you to confirm that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed back to your original payment method within a certain number of business days. Please note that your bank or payment provider may need additional time to process and post the refund.

Sale items are not eligible for refunds. Sale items can only be exchanged for another item from our collection or redeemed for store credit.

For any return or exchange questions, you can always contact us at infoloveelixir@gmail.com.